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April 2014

Will 2014 see a wide adoption of real-time marketing?

I have been observing, talking and writing about the incredible convergence & power of data, analytics and contextual marketing for marketers for sometime now. Will 2014 see the beginning of this trend & wider adoption?

I believe so and I am starting to see some green shoots around this marketing eco-system. With the convergence of emerging technologies with big data and analytics,I see an increasing trend in usage of intelligence-driven, embedded marketing applications, which will bring these capabilities together for marketers to engage with their customers. Clearly, some of these areas are breaking-out of the Gartner Hypecycle.

Also, with consumer's adoption digital mediums, availability of data in companies, wider usage & time spent with these mediums, increased access thro' devices like mobiles and tabs, some of these areas will need newer marketing design interventions and a complete rethink. The new age customers just do not have the patience to see marketing messages, when they open You Tube  or search on Google  while they watch or search for their favourite shows or content. They need to feel respected, surprised and treated differently. They will value content/information when presented with intelligence, relevance and in the right context. Hence, more returns on marketing investments for marketers.

This needs a transformation of how touchpoints are used & never-before use of data, interactions and intelligence in powering these conversations and relationships. Altimeter Group has come out with an excellent research report on how marketers could plan for real-time marketing. A great read and provides a lovely road map on how to get it going in organizations: